Privacy Policy for شركة ملالة الغذاء للوجبات السريعة
Including Cloud Kitch App
This policy is enforced on any apps or services that is being used, operated, developed by our company.
Effective Date: 09/23/2024
Thank you for using Melala and Cloud Kitch apps (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when using our services, in alignment with the Meta Developer Privacy Expectations and applicable data protection laws.
1. Information We Collect
When you interact with our app, particularly through WhatsApp Business, we collect the following information:
Phone Numbers: We collect the phone numbers you use to contact us or initiate a conversation via WhatsApp Business.
Customer-Provided Information: During conversations, we may collect information you voluntarily provide regarding our products, services, or any inquiries. This may include feedback, preferences, or details related to your experience with our offerings.
2. How We Use the Information
The information we collect is used to improve our services and deliver a personalized experience. Specifically, we may use your information in the following ways:
Service Improvement: We analyze your feedback and interactions to better understand customer needs and improve our products and services.
Communication: Your phone number may be used to respond to your inquiries or requests through WhatsApp Business or other communication methods.
Future Interactions: We may store your phone number and conversation history on our secure servers for future use, including customer service and promotional communications (subject to consent and opt-out options).
3. Data Storage and Security
We take the security of your data seriously and implement industry-standard practices to protect your personal information. The information we collect is stored on secure servers and access is restricted to authorized personnel only.
Data Retention: We will retain your information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Security Measures: We use encryption and other security measures to safeguard your data against unauthorized access, disclosure, or destruction.
4. Sharing of Information
We do not share, sell, or disclose your personal information to third parties except as described below:
Service Providers: We may share your information with trusted service providers who assist us in operating our app, improving our services, or conducting business operations. These parties are bound by confidentiality agreements and may only use your data for the purposes outlined by us.
Legal Requirements: We may disclose your information when required by law or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
5. Your Rights
You have certain rights regarding your personal information, including:
Access: You may request access to the personal data we hold about you.
Correction: You have the right to request corrections to any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal data, subject to legal obligations or legitimate interests in retaining it.
Opt-Out: You may opt out of receiving future communications by contacting us at [Insert Contact Information].
6. Children’s Privacy
Our app and services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will promptly delete such information from our records.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: Info@melala.com
Address: 6347 Al Ameer Metib, 3319 As Safa Dist, 23451 JEDDAH, Kingdom of Saudi Arabia